Your Company Support
It’s all those little thoughtful details and services that make life easier and helps your business to run more smoothly that makes choosing the right partner so important. We’ve thought of everything, so you don’t have to.
Swatch Sampling Service
Touching and feeling the fabric and seeing its depth of colour or woven texture is still the most reassuring way to finalise an online purchase and that is why offering customers a swatch sample service is so crucial.
We can prepare batches of swatches in one of two sizes depending on whether it is a plain or pattern, so that you can label them and send them out to your customers on request*.
Alternatively, we can fulfil a sampling service on your behalf, posting in a personalised branded envelope directly to the consumer, which you can then follow up on to encourage their order placement*.
*There is a charge for this service.
Order Management Hub
Don’t be left behind when it comes to digitally guided order processing platforms. @theHub is the online Order Management portal that we have created specifically for illumin8 partners, designed for the smooth EDI integration for simple to follow, step-by-step, mistake-free ordering. By using the guided order inputting site, you are assured of a speedy transition of your order onto the factory floor without further human intervention.
In additional, there are intuitive analysis & tracking sections, with easy access to your order status and delivery schedule. With a suite of sales data and KPI tools alongside a dynamic pricing management structure, you can implement a self-service interrogation of your personalised reports, designed to support our partnership with accurate and timely measurement and results.
Online Retail Solutions
The development of our white label website gives you instant access to the abundant online market within your retail sector and can be adapted to be integrated with your existing ecommerce platform and reflect the style, look and feel of your brand.
To support your entry into this sales channel, our experienced team can support you with imagery and content direction as well as guide you through the customer buying journey.
Digital product imagery will showcase your fabric ranges, details of products or help to upsell options. Lifestyle, close-up cameo’s and swatch images are available for every fabric and are sized correctly according to your platform.
In addition, it is possible to translate an offline fabric presenter into a clever digital ‘flip-book’ catalogue to add to your existing website for a more interactive range demonstration.
Furthermore, the ‘how to’ guides and instructions will ensure you have all the correct technical help available at the touch of a button.
Brilliantly placed in the SAIF zone and linked to Sharjah International Airport, our production facility ensures the route to receiving your made-to-measure products is a swift one.
Securely packaged product leaves the UAE on regular slots into a number of worldwide transport hubs and can be despatched from there to your store, warehouse or your customers home.
Despatch and tracking information is always available @theHub.
Customer Service Support
Product and Order support for growing your sales line are all available from our customer relationship team, who will help with everything from your technical questions to order queries.
UK Measure & Fit Service
Even when a customer buys their blinds or curtains online, they may still want some reassurance in a professional measure and fitting service to avoid costly mistakes.
We can offer this third-party service on an almost nationwide basis at affordable prices if you are looking for an added benefit.
Product & Sales Training
“Every day is a school day” and continuous learning is the best way to stay current and relevant in an ever-changing retail market.
Especially if you are considering expanding your product portfolio, we can support your sales and service teams with high-quality, technical product training as well as letting you in on a few sales techniques to help increase your revenue.
We can arrange training sessions to suit you, virtually, at your premises or at our Studio in Nottingham, tailored to meet your needs perfectly.
To help ensure your customers understand how to measure their windows, we have created a quick and easy guide.
If you have an enquiry about any of the services available through the illumin8 marketing team, please do not hesitate to complete the contact form. Please note that there is a charge for these services.